Learn About
NexGen Hearing
At NexGen Hearing, we are committed to providing you with an exceptional service and value experience. In fact, we guarantee that you won’t find better service and value anywhere in BC. When you visit one of our clinics, you can expect to be treated by a professional consultant who passionately cares about one thing; helping you experience an improved quality of life through better hearing.
Our Promise
Unrivaled Service and Value. Guaranteed! We endeavor to meet your every need and to help you to fully understand our products and service options. We guarantee your complete satisfaction and do everything in our power to ensure you are happy with the choices you make or your money is cheerfully refunded. So drop by today and let us create a service and value experience for you!
Our Mission Is Clear
To deliver, with passion, an exceptional client experience that meets their hearing and communication needs, by providing superior products, services, and value with care and integrity.
Try Our Online Hearing Test
Concerned about your hearing? Try our free no obligation hearing screening test. This interactive test will help you determine whether a professional consultation would benefit you.
Online Hearing Test
Service Promise
Guarantee
To serve you best, each of our NexGen Hearing clinics in BC adheres to the same, highest standards of service. Find out how.
- We offer free* hearing tests.
- We greet you within one minute of your arrival.
- All repairs are returned on time or they’re free*.
- We will start your appointment within 10 minutes of the scheduled time or coffee for you and a friend is on us.
- We Provide free 21-day introductory hearing aid trial before a deposit is required. After 21 days, enjoy an additional 69-day trial or 100% of money refunded (90-day trial).
- Toll-free access for hearing aid services/supplies to support you wherever you are: 1-877-606-6671.
* Charges may apply for diagnostic or employment hearing testing and written reports. Please note that our lead times have been impacted by COVID-19 and repairs may take longer than usual, but we still promise to have your instrument(s) back by the date we have estimated, or the service is free.
Complimentary Clinic Visits, Service, and Supplies
When you get your hearing aids from NexGen Hearing, things don't stop with the purchase. We're here for the long haul, committed to the future of your hearing health. Here's what we offer.
- Follow-up evaluations and assessments as needed.
- Unlimited cleaning, reprogramming and adjustments.
- Communications counseling and advice as needed.
- Loaner instruments available during adjustments.
- Complimentary domes and wax guards for the life of the instrument(s).
- Complimentary batteries during the warranty period of the instrument(s) (typically 3-5 years, depending on hearing aid model).
Backed by a 3-Year Warranty with 3 Years of Free Batteries
3
Year all-inclusive manufacturer’s warranty including repairs and 3 year all-inclusive loss and damage insurance.
3
Years of batteries supplied with hearing aid purchase.
Find a NexGen Hearing Clinic Near You.
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